Shipping & Returns

Shipping

We normally ship orders within  1 to 3 business days. Most of our orders are shipped using USPS. You will be offer different shipping choices during checkout.  Currently, we only offer shipping within the United States.

We will notify you via e-mail, when your order is shipped.  In the event of a delay longer than 3 business days, you will be contacted and other arrangements can be made at that time. If we do not contact you within 5 business days, please contact us to check the status of your order.

All custom items allow at least 2 weeks for manufacturing.  We will notify you via e-mail if it will take longer.

Returns

Richard L. Greenwald LLC guarantees you will be 100% satisfied with your purchase, or your money will be refunded to you in the same manner it was submitted to us.  If you are dissatisfied with your purchase, within 30 days of receipt, please e-mail us to get a return authorization and a shipping address.  Pens and pen Parts must be in new condition with all of their original packaging intact.  Photographic prints must be free from damage, tears, liquid spills and folds.  Custom parts that have been modified by others are not returnable.  Clearance items are not returnable.  If a custom cast item has an unseen interior void, please contact us for a replacement. 

We are dedicated to providing communicative and caring customer service.  If we have made a mistake, we appreciate the opportunity to make it right for you.

Warranty

All products that we manufacture are warranted against manufacturing defects for 1 year from the date of purchase (unless otherwise noted).  Consumables, such as ink cartridges, refills or lost springs are not subject to the warranty.  Damage from abuse, such as breakage from accidental dropping, chewing, deep scratches, etc are not covered under the warranty.  Defect as scars, voids, incursions in natural products like leather, wood, cork, etc are not include under the warranty.

Products made by others are not included under our manufacturing warranty.  Most do not have a warranty but we will do our best to rectify the problem.

Clearance items and Hand Cast Plastic Pen Blanks are not covered under any warranty.